FAQs

You can place an order directly through our website by browsing the product pages and adding items to your cart, or contact us via WhatsApp at +233 24 696 9914 and our team will assist you personally.

Orders within Accra are typically delivered same day or next day. Orders to other regions such as Kumasi, Takoradi, Tamale, and Cape Coast usually arrive within 2–4 business days. You will receive a tracking update once your order is dispatched.

Yes, we deliver nationwide across all regions of Ghana. Delivery fees and timelines may vary depending on your location. Contact us on WhatsApp for an accurate estimate for your specific area.

Yes! We offer free delivery on all orders over GH₵1,500 within Accra. Orders below GH₵500 attract a small delivery fee. Contact us for the exact fee for your location.

Yes, once your order is dispatched, you'll receive a tracking update via WhatsApp or SMS. You can also reach out to us at any time via WhatsApp or support@dcfragrancegh.com and we'll give you a real time update on your order status.

Yes, as long as your order has not yet been dispatched. Please contact us as soon as possible via WhatsApp or email if you need to make any changes. Once an order has been shipped, we are unable to cancel it.

Absolutely. Every single product we sell is 100% genuine and sourced directly from authorised distributors and trusted suppliers. We do not sell counterfeits, imitations, decants, or unverified stock. Your confidence in what you're buying is our highest priority.

Tester fragrances are 100% authentic products that were originally produced for in-store sampling. They contain the exact same fragrance as the retail version, often in larger sizes but may come in plain white or brown boxes without a cap. They are a fantastic way to get a genuine luxury fragrance at a lower price.

Of course! Our team genuinely loves helping customers find their perfect scent. Send us a message on WhatsApp or use our contact form, tell us what notes you enjoy (fresh, woody, floral, sweet, smoky, oriental, etc.) and your budget, and we'll personally recommend the best options from our 400+ product collection.

These refer to the concentration of fragrance oil. Extrait de Parfum (20–40% concentration) is the most intense and longest lasting. Eau de Parfum (EDP) (15–20%) offers strong, lasting performance, ideal for everyday wear. Eau de Toilette (EDT) (5–15%) is lighter and fresher, great for daytime use. Generally, higher concentration = longer wear and stronger projection.

Yes, we offer special pricing for bulk purchases and corporate gifting. Whether you need 10 bottles or 500, reach out via email at support@dcfragrancegh.com or call +233 24 696 9914 and we'll put together a custom quote for you.

Store your fragrances in a cool, dry place away from direct sunlight and heat, a drawer or wardrobe shelf is ideal. Avoid storing them in the bathroom where humidity fluctuates. Keep bottles upright and away from extreme temperatures to preserve the integrity of the scent.

We accept returns within 7 days of delivery for items that are unopened, unused, and in their original packaging. Once opened, fragrances and skincare products cannot be returned for hygiene reasons unless there is a fault with the product.

We sincerely apologise if this happens. Please contact us immediately via WhatsApp or email with a photo of the item received and your order details. We will arrange a replacement or full refund at absolutely no cost to you.

Simply reach out to us via WhatsApp at +233 24 696 9914 or email support@dcfragrancegh.com within 7 days of receiving your order. Our team will guide you through the process and arrange pickup where necessary.

Once your return has been received and inspected, refunds are processed within 3–5 business days. Refunds are issued via the same payment method used for the original purchase. We'll notify you as soon as your refund has been processed.

We accept Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), bank transfers, and cash on delivery for Accra orders. Contact us via WhatsApp for payment details when placing your order.

Yes, all transactions are secure. We use trusted Mobile Money platforms and bank transfers. We will never ask for your PIN or password. If you have any concerns about a payment request, please contact us directly before proceeding.

Yes, for Accra-based orders, we offer pay on delivery as an option. For orders outside Accra, payment is required before dispatch. Contact us on WhatsApp to discuss the best option for your order.

We carry products from dermatologist, recommended brands like CeraVe, La Roche-Posay, Anua, and The Ordinary, all formulated for a wide range of skin types including sensitive, oily, dry, and combination skin. Each product listing details its intended skin type. If you need guidance, our team is happy to help.

Yes, just like our fragrances, every skincare product we sell is 100% authentic and sourced from authorised suppliers. We never sell expired, counterfeit, or repackaged products.

Generally yes, but it depends on the active ingredients. As a rule, avoid layering two strong actives like Vitamin C and Retinol at the same time, use one in the morning and the other at night. Niacinamide plays well with most ingredients. When in doubt, contact us and we'll point you in the right direction.

Yes! Our team is passionate about skincare and happy to help you build a routine based on your skin concerns, type, and budget. Just send us a message on WhatsApp or fill in our contact form and we'll do our best to guide you.